FAQ

Are the prices on the website up to date?

The price list is published up-to-date on our website. The published prices are the vehicle price and the one-way transportation cost. If you cannot find the price information for the desired destination on our website, please fill out the online contact form or call +44 20 8144 0707 to learn the pricing.

How can I make a reservation?

For reservation, you need to fill in the reservation form on our website and send it to us. If there is less than 24 hours left to your reservation time, you can make your reservation by calling or sending an SMS on +44 20 8144 0707

How can I find you at the airport?

Our officer waiting for you will be waiting for you at the exit after the baggage and customs clearance, with a sign with the Moonlight Travel logo, an A4 size sign with your name or the word you specified.

What do I do when I can't find the your company representative?

Before getting into any vehicle, please call us from the mobile phone numbers we will give you or on our contact page.

Will I have to pay any other fee other than the stated fee?

No, you will not pay any fee other than the transfer service fee specified.

What should I do if my arrival flight is delayed?

You will not be charged extra for a possible delay - delay during your airport arrival journey. If there is a delay, you should definitely notify us by calling or sending an sms +44 20 8144 0707

Do you have child seats in your vehicles?

We provide free child seats in our vehicles (1 for each vehicle) so that families with children can travel safely with their children. Please let us know if you need a child seat at the time of booking.

Are your vehicles air-conditioned?

Yes, all our vehicles are air-conditioned.

Is it okay if I spend more than half an hour during baggage and customs clearance?

30 minutes delay is not a problem during baggage and customs procedures, we provide a waiting limit of 60 minutes., you have to inform us when extra baggage problems.

When can I make a reservation?

Our reservation system is available online 24 hours a day, 7 days a week.

Are you billing?

Yes. Please send us your billing information when filling out the reservation form.

How can I reach you from the airport?

Our contact numbers in our cities will be notified during the confirmation.

Which terminal will I be dropped off at on my return?

Our transfer staff will drop you off at the terminal where your plane takes off.

How much should I tip?

It is at your discretion to tip according to your satisfaction with the service you receive.